Oops!the Sim Card You Entered Is Not an Approved Heg Sim Please Try Again

The SIM card is your device'due south ticket to the T-Mobile network!

Install or replace a SIM card

SIM stands for Subscriber Identity Module. The SIM carte is a tiny fleck that's inserted into your telephone. It's tied to your phone number and identifies yous, the subscriber, to the T-Mobile network. It can likewise store data like phone numbers and contact info. The T-Mobile SIM card contains 3 different SIM sizes: standard, micro, and nano.

Some phones and devices take an eSIM (embedded SIM carte) built right in, then there's no need to install a SIM card. An eSIM is function of the device and can't be removed. Some devices even offer dual SIM capability—one eSIM and one removable SIM—so you can have two telephone numbers on 1 device (for case, a work number and a personal number).

  1. With the device off, open the SIM carte du jour tray and insert the SIM card.
    • Use the order confirmation email to meet which SIM carte goes in which device.
    • Here's a curt video to guide you through the process.
  2. Turn the device on. Your service should be working.
    • If you're bringing your own device and data isn't working, add T-Mobile's APN settings.
    • If you lot don't see confined of signal, cheque out No Service Troubleshooting.
  3. To transfer information from your onetime device, see Fix a new T-Mobile telephone.
  4. Contact us if y'all desire to transfer an existing phone number to T-Mobile.

I upgraded or replaced a device

  1. With the device off, open up the SIM card tray and insert the SIM card.
    • If your device didn't come with a SIM carte du jour, just movement the SIM from your former device to your new one and y'all're good to go, no additional steps required.
    • Here'south a short video to guide you lot through the procedure.
  2. Actuate the SIM carte. For the best 5G feel, we don't recommend using your previous SIM bill of fare.
  3. Turn the device on. Your service should be working.
    • If you're bringing your ain device and data isn't working, add T-Mobile'southward APN settings.
    • If you don't run into bars of signal, check out No Service Troubleshooting.
  4. To transfer data from your old device, encounter Ready a new T-Mobile phone.

Are you lot a T-Mobile Prepaid client? Y'all may demand to activate your SIM.

I added a new person or device

  1. With the device off, open the SIM card tray and insert the SIM card.
    • Use the order confirmation e-mail to see which SIM card goes in which device.
    • Here's a short video to guide you through the procedure.
  2. Turn the device on. Your service should exist working.
    • If you lot're bringing your own device and data isn't working, add T-Mobile'due south APN settings.
    • If you don't meet confined of signal, check out No Service Troubleshooting.
  3. To transfer data from your old device, see Set a new T-Mobile phone.
  4. Contact us if you want to transfer an existing phone number to T-Mobile.

Some phones and devices have an eSIM (embedded SIM bill of fare) built right in, so you don't have to install a SIM menu. If yous have an eSIM-enabled device and would like to activate the eSIM, follow the steps to activate an eSIM below. You'll demand to have a Wi-Fi connection then you can download your eSIM settings.

I'm a Dart client who received a T-Mobile SIM carte du jour

The steps for activating your new SIM depend on which SIM carte du jour you got:

SIM carte with Magenta sleeve

If you lot received a T-Mobile SIM in the packaging shown below, please follow the enclosed instructions or visit world wide web.sprint.com/sim to activate.


SIM card without Magenta sleeve

If your SIM carte didn't have a Magenta sleeve, choose which device type you're activating:

  • New device and new SIM:Visit www.sprint.com/activate and follow the steps.
  • Current device and new SIM:Visit www.sprint.com/simswap and follow the steps.

I'm a T-Mobile Habitation Internet customer

I only signed up for T-Mobile Home Internet

The SIM is already in your device and active! Check out Getting Started with T-Mobile Dwelling Internet for information on device placement and setup.

I replaced my Dwelling house Net Gateway

You'll need to remove the SIM card from your old gateway and insert it into the replacement. Cull your device below:

  • Nokia 5G21 Gateway
  • LTE Wi-Fi Gateway

Alter or activate a SIM bill of fare / eSIM

  1. Log into your T-Mobile account with your T-Mobile ID.
  2. If you lot have multiple lines, choose the line yous're changing the SIM/eSIM on.
  3. Follow the steps to consummate security verification.
  4. Choose if you're activating a physical SIM or eSIM.
  5. Follow the steps to enter your ICCID or EID number and complete the change.
    • If y'all're changing to an eSIM, brand certain you're connected to Wi-Fi and download your eSIM settings.
    • If you want to activate an iPhone eSIM on a prepaid business relationship, download the T-Mobile eSIM app.
    • If you have any bug, contact united states of america or end by a store. For your security, the account holder or an authorized user must make the asking.

Buy a SIM bill of fare

T-Mobile SIM cards come up with adapters, in example your device uses a nano, micro, or standard card.

  • Postpaid accounts: See our SIM card page to order online. You tin can as well find one in a T-Mobile store.
  • Prepaid accounts: See the Prepaid SIM Card page to guild online. Yous can also cease by a store.

Spotter our demo video!

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Source: https://www.t-mobile.com/support/devices/sim-cards

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